A woman in a hat wearing a necklace and blazer

You may not be surprised to learn that many people have questions about their insurance policies. Customer service representatives, or CSRs, ensure they get their answers.

CSRs are crucial to making the insurance industry function by explaining policies to policyholders. They often help people learn about new policies, make changes to policies and get details from policyholders when a loss has happened.

Customer service is such a basic function of insurance that CSRs are also one of the largest job roles in the entire industry, numbering about 300,000 people in the U.S. alone.

Here’s what it takes to enter a customer service career.

Undergraduate degree required? No.

Advanced degree required? No.

Additional requirements? Maybe. Some insurance customer service representatives need a license, earned through completing an exam. Employers often provide training for such exams.

Typical career path: Customer service is a great place to start. Period. Those who stay in the customer service field can progress to customer service managers, overseeing entire teams. But many customer service representatives, after learning more about insurance and risk management, transition into positions in other departments, like sales or claims.

Salary range:

  • Entry level: $29,039, or $12.39/hour
  • Senior level: $32,402
  • Median: $17.38/hour

Entry-level job titles:

  • Customer Service Representative
  • Call Center Representative
  • Insurance Services Associate
  • Client Relationship Manager
Indeed Job Listings
Don't see anything that interests you? Visit Indeed.com to explore more opportunities.
2 hours ago

Licensed Customer Service Representative - Personal Lines (Insurance)

Ronel J Dubois Agency
Sanford, ME
Licensed P&C Customer Service Representative wanted to manage portion of personal lines book for family-owned independent insurance agency with offices in...
1 hour ago

Customer Service Representative (Specialty Insurance)

DeCotis Specialty Insurance
Providence, RI
Agency Relationships Management through superior response time on service requests, troubleshooting customer service problems and communication skills....
4 hours ago

Licensed Insurance Agent

Quotegra Insurance Services LLC
Van Nuys, CA
We are looking for a motivated independent individual who is a self starter. Quotegra Insurance Services, LLC. We are an insurance agency based out of Van Nuys,...
4 hours ago

Receptionist - State Farm Agent Team Member

Sherrill Schultz - State Farm Agent
Port Orange, FL
If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and...
2 hours ago

Entry Level Customer Service Representative - Insurance Agency

Ronel J Dubois Agency
Sanford, ME
FT Entry level Customer Service Representative (CSR) position in a third generation independent insurance agency....
5 hours ago

Patient Services Representative

Sutter Health
Berkeley, CA
The ability to deal effectively with challenging customer service interactions. Well developed phone and customer service skills are important skills for this...